Last Updated: September 30, 2025

Nanaimo Art Gallery (“we,” “our,” or “us”) is committed to protecting the privacy and security of visitors to our website NanaimoArtGallery.ca (the “Site”). This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website.

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), which set out how organizations may collect, use, and disclose personal information in a manner that respects your privacy rights.

Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, phone number, billing/shipping address, and payment information when you sign up for programs, make a purchase, or become a member or donor.
  
• Non-Personal Information: such as your IP address, browser type, operating system, and browsing activity, which helps us understand how visitors use our Site.
  
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser.
  

How We Use Your Information

We collect and use information only for purposes that a reasonable person would consider appropriate under PIPA and PIPEDA, including to:

• Process program and event registrations, memberships, and donations.
  
• Communicate with you about exhibitions, programs, events, and special offers.
  
• Provide newsletters and updates, when you opt in.
  
• Improve our website, services, and visitor experience.
  
• Comply with legal obligations and protect against fraudulent activity.

Consent

By providing personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy, unless you withdraw your consent (where permitted by law). You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

How We Share Your Information

We do not sell or rent personal information. We may share information with trusted third parties only when necessary:

• Service Providers (e.g., payment processors, email distribution services, web hosting).
  
• Legal Compliance if required to comply with applicable laws, regulations, or legal processes.

Data Security

We take reasonable administrative, technical, and physical measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, no method of online transmission or storage is 100% secure.

Your Rights

Under PIPA and PIPEDA, you have the right to:

• Access the personal information we hold about you.
  
• Request corrections to your personal information if it is inaccurate or incomplete.
  
• Withdraw your consent to the use of your information, subject to legal and contractual obligations.
  
• File a complaint with the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

Children’s Privacy

Our Site and services are not directed toward children under 13. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us, and we will delete it.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Nanaimo Art Gallery
150 Commercial Street
Nanaimo, BC, V9R 5G6
Email: [email protected]
Phone: 250-754-1750

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca
Office of the Information and Privacy Commissioner for British Columbia: https://www.oipc.bc.ca